How Orders Move
Processing time. Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are handled on the next business day. A shipping confirmation with tracking is sent once the parcel leaves the facility.
Where orders ship. Domestic shipping is available within the contiguous United States. Free ground shipping applies to orders over $80. Select products are excluded from free shipping; those exclusions are noted on the product page. Orders to Alaska and Hawaii are not eligible for free shipping and are charged at a rate of $50 per item.
Carriers and transit. Orders ship via UPS or USPS depending on the order and destination. Orders to U.S. military bases are shipped via USPS. Transit estimates are provided at checkout based on the selected method and destination. Items in an order may ship separately. These are estimates, not guarantees; carrier volume and weather can extend the window.
PO Boxes. Most products cannot ship to a PO Box. Only specific small accessories—such as the Universal Large Mouth Bag and the SitBacker Extension Straps—are eligible. Check the product page or contact support before selecting a PO Box address.
International orders. International shipping is not available at standard checkout. For a shipping quote to a destination outside the United States, contact support through the contact page. Duties, taxes, and import fees for any international shipment are the recipient's responsibility.
Tracking. A tracking number is sent to the email address on the order. If the confirmation or tracking email does not arrive, contact support and the carrier will be contacted on your behalf.
Incorrect addresses and refused parcels. Double-check the shipping address before completing checkout. If a parcel is returned due to an address error, an unclaimed delivery, or a refusal unrelated to damage or an error on this side, support will contact you about reshipping. Additional charges apply.
Lost or damaged in transit. If a parcel arrives damaged, keep the packaging and contact support within 7 days with photos. If tracking shows the parcel as delivered but it did not arrive, contact the carrier first to file a claim; support will assist where possible.